At PolkaDot, we prioritize your privacy and security. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect certain types of information to enhance your shopping experience, including:

a) Personal Information (provided by you)

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party services)

b) Automatically Collected Information

  • IP address
  • Device type and browser information
  • Browsing behavior on our website (via cookies and analytics tools)

c) Order & Transaction Information

  • Products purchased
  • Order history
  • Payment method used (we do NOT store full credit card details)

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill orders (shipping, delivery updates, and customer support)
  • To send transactional emails (order confirmation, shipping updates, etc.)
  • To improve our website experience based on user behavior and feedback
  • To enhance customer service and respond to inquiries
  • To comply with legal and regulatory requirements

3. How We Protect Your Information

We implement strict security measures to ensure your personal data remains safe, including:

  • Encrypted transactions using industry-standard SSL (Secure Socket Layer) technology
  • Limited access to personal information, restricted to authorized personnel only
  • Regular security audits to prevent unauthorized access, data breaches, and fraud

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies help us:

  • Remember your preferences and improve site functionality
  • Analyze website traffic and trends to optimize content and marketing
  • Provide a seamless shopping experience by keeping your items in the cart

You can disable cookies through your browser settings, but some features of our website may not function properly without them.

5. Third-Party Services & Payment Processing

To complete transactions securely, we work with trusted third-party payment processors. We do not store your credit card information on our servers.

Additionally, we may use third-party analytics tools (such as Google Analytics) to understand visitor behavior and improve our website.

6. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share data with:

  • Payment processors & shipping providers (to complete transactions and deliveries)
  • Legal authorities, if required by law to comply with investigations or legal requests
  • Marketing platforms, if you opt into promotional emails or newsletters

7. Your Rights & Choices

You have the following rights regarding your personal data:

  • Access & Update: Request access to the personal information we store about you.
  • Opt-Out of Marketing Emails: Unsubscribe at any time by clicking the “Unsubscribe” link in our emails.
  • Data Deletion: Request to have your personal data deleted from our records (subject to legal obligations).

To exercise these rights, contact us via our support page or email.

8. Data Retention

We retain your personal information only as long as necessary for order fulfillment, legal compliance, and customer service. Once data is no longer required, we securely delete it.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or store data from minors. If we discover that a minor has provided personal information, we will promptly delete it.

10. Policy Updates & Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”.

We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out to us:

📧 Email: sales@buypolkadotbars.com
🌐 Website: buypolkadotbars.com

Your privacy and security are our priority at Polka Dot Chocolate. Thank you for trusting us!