Refund & Returns Policy 

At Polka Dot, we take pride in delivering high-quality psilocybin chocolate bars and ensuring customer satisfaction. Due to the nature of our products, we have a strict no returns, no refunds policy, with a few exceptions outlined below.

1. All Sales Are Final

Due to health, safety, and legal reasons, we do not accept returns or offer refunds for any opened or unopened products.

  • No refunds once an order has been processed and shipped.
  • No returns accepted due to dissatisfaction with the product experience.

We encourage customers to double-check orders before confirming purchases.

2. Eligible Refunds or Replacements

While all sales are final, we will consider refunds or replacements under the following circumstances:

a) Wrong Item Received

If you received a different product than what was ordered, please contact us within 48 hours of delivery with:

  • Order confirmation details
  • Photos of the incorrect item
  • The original packaging

Once verified, we will arrange for a replacement or refund at no additional cost.

b) Damaged or Defective Products

If your Polka Dot Chocolate Bar arrives damaged, melted, or defective, please notify us within 48 hours of delivery with:

  • Clear photos of the damaged product and packaging
  • Order confirmation details

Resolution Options:

  • If the claim is valid, we will offer a replacement or partial refund at our discretion.
  • Shipping fees are non-refundable, except in cases of a verified product defect.

Please note: Minor cosmetic damage (such as small cracks in chocolate) does not qualify for refunds or replacements.

3. Lost, Stolen, or Undelivered Packages

We are not responsible for lost, stolen, or undelivered packages due to courier issues. However, we recommend:

  • Checking tracking updates regularly.
  • Verifying shipping details before placing your order.
  • Contacting the shipping carrier for resolution if your package is missing.

If a package is marked “delivered” but you have not received it, please check with neighbors, household members, or your local carrier before reaching out to us.

4. Order Cancellations

  • Orders can only be canceled within 12 hours of purchase if they have not yet been processed.
  • Once an order is processed or shipped, it cannot be canceled or refunded.

To request a cancellation, contact us immediately via email or our website support form.

5. How to Request a Refund or Replacement

If you believe you qualify for a refund or replacement, follow these steps:

1️⃣Email us at sales@buypolkadotbars.com within 48 hours of receiving your order.
2️⃣Include your order number, photos (if applicable), and a detailed explanation of the issue.
3️⃣ Our team will review your request and respond within 2-3 business days.
4️⃣If approved, refunds will be processed to the original payment method within 5-7 business days.

6. Non-Refundable Situations

We cannot offer refunds, exchanges, or replacements for:
❌ Customer dissatisfaction with effects or taste.
❌ Incorrect shipping information was provided by the customer.
❌ Minor cosmetic damage (cracks, minor melting, etc.).
❌ Packages delayed due to courier or customs issues.
❌ Orders that have already been shipped or delivered.

7. Contact Us for Support

If you have any questions about our Refund & Returns Policy, feel free to contact us:

📧 Email: sales@buypolkadotbars.com
🌐 Website: buypolkadotbars.com

At Polka Dot Chocolate, we are committed to providing the best possible experience and ensuring our customers receive high-quality, safe, and authentic products. Thank you for your understanding and support!